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Privacy Policy

Last Updated: January 13, 2026

At Nest & Bloom, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

When you register and use Nest & Bloom, we may collect:

  • Name and surname
  • Email address
  • Phone number (for therapists or phone consultation bookings)
  • Profile photo
  • Date of birth
  • Gender
  • Location data (if you enable location services for in-person consultations)

1.2 Health and Wellness Information

To provide personalized services, we may collect:

  • Wellness survey responses
  • Daily check-in data (mood, feelings, stress levels)
  • Information about your child's age or condition (if voluntarily provided)
  • Notes and journal entries
  • Progress tracking data

1.3 Therapist-Specific Information

For therapists using our platform, we also collect:

  • Professional credentials and licenses
  • Specializations and expertise
  • Availability and scheduling information
  • Payment and banking information (via Stripe)
  • Office location (if offering in-person services)

1.4 Usage and Technical Information

  • Device information (device type, operating system)
  • IP address
  • App usage data and interaction patterns
  • Log files and crash reports
  • Push notification tokens

1.5 Communication Data

  • Messages between users and therapists (encrypted)
  • Content posted in Story Circles
  • Comments and interactions
  • Support inquiries

2. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Create and manage your account
  • Connect you with verified therapists
  • Personalize your wellness experience and recommendations
  • Process appointments and payments
  • Send you notifications about appointments, messages, and updates
  • Improve our app features and user experience
  • Ensure platform safety and prevent fraud
  • Comply with legal obligations
  • Provide customer support

3. How We Share Your Information

3.1 With Therapists

When you book an appointment or communicate with a therapist, we share relevant information such as your name, contact details, and any information you provide in your wellness profile.

3.2 With Other Users

Information you share in Story Circles or public posts is visible to other community members according to your privacy settings.

3.3 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe)
  • Cloud hosting (Supabase, Firebase)
  • Push notifications (OneSignal)
  • Video conferencing (Zoom)
  • Analytics and crash reporting

3.4 Legal Requirements

We may disclose your information if required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights and safety
  • Prevent fraud or illegal activity
  • Respond to emergency situations involving danger to persons

4. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for messaging
  • Secure data transmission (SSL/TLS)
  • Encrypted data storage
  • Regular security audits
  • Access controls and authentication
  • HIPAA-conscious design principles

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account settings.

5.2 Privacy Settings

You can control:

  • Who can see your posts and activity
  • Who can follow you
  • Notification preferences
  • Location sharing

5.3 Data Deletion

You have the right to request deletion of your account and personal data. You can do this through the app settings or by contacting us at support@nestandbloom.com. Note that some information may be retained as required by law or for legitimate business purposes.

5.4 Communication Preferences

You can opt out of promotional emails and adjust push notification settings in the app.

6. Children's Privacy

Nest & Bloom is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Your continued use of Nest & Bloom after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@nestandbloom.com.

13. GDPR Rights (European Users)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, contact us at privacy@nestandbloom.com.